How do I start a new order?
ACDSee Andrea2019-06-19T23:20:42+00:00You can start a new order simply by visiting the ACDSee online store or for subscription services, visit ACDSee 365.
Why are you not accepting my bank card?
ACDSee Andrea2020-10-13T18:31:18+00:00There are many reasons for a failed bank card transaction. Your card may have expired, or reached its limit, or a bank card computer – either on our end or your bank’s end, may have encountered a machine error. If you need assistance, contact Customer Care by email or by phone at 1-888-767-9888.
Should I put spaces or dashes in the bank card number?
ACDSee Andrea2019-06-19T23:10:01+00:00No. Your card number should be entered in as a continuous string of numbers.
What address should I enter on the Billing page?
ACDSee Andrea2019-06-19T23:06:14+00:00For credit card verification, you must enter the address exactly as it appears on your credit card statement.
Can I order by Phone?
ACDSee Andrea2019-06-19T22:56:28+00:00Yes. Please call us at 1-888-767-9888 and we would be happy to help.
How can I get a copy of my invoice?
ACDSee Andrea2019-06-19T22:45:04+00:00Contact Customer Care by email or by phone at 1-888-767-9888 to request an invoice.
Do I have to pay sales tax?
ACDSee Andrea2021-04-29T15:39:15+00:00Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated on the Summary page once your billing address have been entered during checkout.
How will the charge appear on my bank statement?
ACDSee Andrea2019-06-19T22:25:28+00:00The charge will appear on your bank statement as: “ACD SYSTEMS INTERNATIO” or “PAYPAL* ACD SYSTEMS”
When will my bank card be charged?
ACDSee Andrea2019-06-19T22:19:56+00:00Your bank card will be charged immediately after your purchase has been placed.
What payment methods do you accept?
ACDSee Andrea2019-06-19T22:13:53+00:00We accept all major bank cards which include Visa, MasterCard/EuroCard, American Express, Discover, Diner’s Club, and JCB for US currency. For other currencies, we accept Visa, MasterCard/EuroCard, and American Express.
We also accept PayPal payments.