The best way to know where your download saved is to pay close attention to the “Save As” window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the “Save As” window, which shows you exactly where your download is being saved to on your computer. If you know the filename, you can do a search on your computer for it.

Sign in to acdID User Portal, click My Apps, and click on the “Download” button of the product you want to download. You can also click on the ‘Download Product’ link in your Order Receipt email.

First, make sure you have the correct license code. If it is still not working, please contact our Customer Care by email or by phone at 1-888-767-9888.

If your product has a license code, you can find this code in your Order Receipt email. You can also find this by signing in the acdID User Portal.

Sign in to acdID User Portal, click My Apps, and click on the “Download” button of the product you want to download. You can also click on the ‘Download Product’ link in your Order Receipt email.

You can download by either clicking the ‘Download Product’ link in your Order Receipt email or right-clicking on the ‘Download Product’ link and choosing ‘Save target as’ or ‘Save link as’.

Where do I download the file? You can download the file anywhere you like, just make sure that you remember the location where you saved it, and the name of the file. If you choose Desktop, this will be easier for you to install the product once you have completed the download.

What will happen when I download? Once the download starts, you will see a box pop up with a status bar, and a percentage that will climb to 100%.

What happens after I download? After the download has completed, you will need to go to the location that you saved the file at and double click on the new icon to start the installation.